Your greenteQ Orion cylinder is covered by a 10 year performance warranty from the date of sale. The snap element is further protected by the proteQ10 10 year security guarantee with a built in Key Security Scheme.
proteQ10 is a combined Key Security scheme and 10 year Security Guarantee. When registering your Orion cylinder lock for proteQ10 you set a password which means that additional keys can only be cut when the password is given. By registering, you also qualify for the Security Guarantee. If a burglary occurs as a direct result of the Orion lock snapping, we will pay you £2000 subject to terms and conditions.
To register your performance warranty and for proteQ10, please submit the forms here.
The 10 year performance warranty is provided subject to the product being fitted and maintained in accordance with VBH guidelines and shall not be subject to stresses and operating forces beyond normal levels.
In the unlikely event of a product failing within the 10 year guarantee period as a result of defective manufacture or design, VBH (GB) Ltd will replace it free of charge or credit its original purchase value. The component must be returned to us or inspected by VBH on site to agree the cause of failure. The credit shall not exceed the original value of the part.
This guarantee does not apply to any mechanical or surface finish fault if it is caused by wilful or neglectful damage, general wear and tear or inappropriate chemical contact. It also does not apply to surface finishes if the product is installed within ½ mile of an area of particularly aggressive atmospheric conditions, such as coastal or heavy industrial regions.
Replacement and additional keys can be ordered from the following online outlet:
Please fill in and submit the form below to register your new lock for its 10 year performance warranty and 10 year proteQ10 Anti-Snap Guarantee, and to register your personal, unique password for Key Security.
Please note that your certificate will be emailed to you usually within 48 hours or 2 working days.
You can fill out our Orion lock registration form on our website. This will cover the cylinder for 10 years on a performance warranty.