Q-secure covers windows, residential doors and ‘lifestyle’ patio doors, including bi-folds, lift/slide and inline sliding doors. We are so confident in the strength and performance of our tested hardware that we will pay homeowners if they are broken into via a Q-secure window or door installed by an approved installer if the intrusion is down to the failure of a hardware product covered by the guarantee. Terms and conditions apply. These can be obtained from your Q-secure installer
There are two levels of guarantee: Q-secure Standard and Q-secure PREMIUM. The level is determined by the hardware fitted.
Up to £1750 with Q-secure PREMIUM (up to £1000 with Q-secure Standard) towards the cost of employing an emergency locksmith, glazier or boarding up company to gain access or secure the property in the immediate aftermath of a break-in.
Up to £3000 with Q-secure PREMIUM (up to £1500 with Q-secure Standard) towards the cost of repairing or replacing the door or window. The repair should be arranged through one of our approved installers.
Up to £2000 with Q-secure PREMIUM (up to £1500 with Q-secure Standard) towards the homeowner’s insurance excess payment. We will pay the homeowner quickly after receiving the relevant paperwork.
A goodwill payment of £1250 to the homeowner with Q-secure PREMIUM (£1000 with Q-secure Standard) which we hope will go some way towards alleviating the distress caused by a break-in.
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